Start here
If your question is about the research — a finding, the search, or something that does not match your data — write to us at contact@deviops.app. No account is needed to read or search anything published here.
If your question is about your account — you cannot sign in, you need an account, or you need one removed — contact the administrator who set up DEVI at your organization. They can act immediately; we cannot change an account on your organization's behalf.
If the app itself is not working — something is broken, wrong, or confusing — write to us directly at contact@deviops.app.
Contacting us
Email contact@deviops.app. We reply to every message, normally within one business day.
So that the first reply is a useful one, please include:
- What you were doing when the problem happened.
- What you expected, and what happened instead.
- Your organization, and the email address your account uses.
- The tool name and the Windows version, if the question is about a download.
Please do not include case information, evidence details, personal information about a member of the public, or anything else your organization treats as sensitive. We do not need it to help you, and a support mailbox is not the right place for it. A description of the screen and the step is enough.
Common questions
Is an account needed to read the research?
No. Everything under Digital Forensics is public and free to read, and the search runs in your browser.
How do I search the findings?
Use the box at the top of the research library, or the one on the home page. Search by the fragment you actually remember — part of a column name, a folder, a bundle identifier, a filename. Partial words match, and several words narrow the result because every one has to appear. Nothing you type is sent anywhere: the index is a file your browser already downloaded, and the matching happens on your machine.
A finding does not match what I am seeing.
That is worth telling us, and it is more useful to us than agreement. Forensic behavior changes between operating system versions, application versions, extraction methods and tool versions, so a finding can be correct when it was written and wrong on your data. Write to contact@deviops.app with what you observed and what you were running, and we will correct the finding or record the difference. Validate every finding against your own data before you rely on it.
I do not have an account. How do I get one?
DEVI is not open for public sign-up, and there is no way to create your own account. Accounts are created by an administrator at your organization, who decides who has access. Ask that person. If you do not know who it is, your supervisor will.
I was given an account but cannot sign in.
The invitation you received carries a temporary password that is single use and expires. If it has already been used or has expired, the administrator who set up your account can issue a new one. Check that you are entering the email address the account was created with, including the correct domain.
I forgot my password.
There is no self-service password reset, deliberately. An administrator at your organization resets it for you. This is a security decision: it means a password cannot be reset by someone who has only managed to reach your inbox.
Can I sign in without typing a password?
Yes. You can turn on a passkey, which lets your device confirm it is you instead of you entering a password. It is optional, it is set up from inside the app, and you can remove it at any time and go back to your password.
I am on a new computer.
Sign in with your existing account. If you used a passkey on the old computer, set one up again on the new one. Your account is unchanged; nothing needs to be reissued.
Someone has left the organization.
Tell your administrator. Removing the account is what ends access, and it takes effect immediately.
Does the app work without a signal?
Signing in needs a connection. Once you are signed in, the quick device check and the reference material the app provides run on the device and need none. The full workflow does need one, because the app asks our service which procedure your organization runs rather than assuming one, and it keeps no copy for next time. Sending anything the app prepares for you goes through your own email app, so that needs a connection too.
Can I see which workflow runs are still open?
Yes. Finishing an intake records that the workflow ran and starts a 30-day clock, and those runs are listed under Digital Forensics: which workflow it was, when it started, when it is due, and whether it is open, overdue or complete — plus the date it was completed, once you mark it so. You mark a run complete yourself.
The record is about the workflow, not about a case or a device. Nothing you entered during the intake is in it, so the list cannot tell you which item a particular run was about. That stays on your device.
What happens to what I type into the app?
It stays on your device while you are working and is handed to your own email app if you choose to send something. It is not uploaded to us. The Privacy Policy sets this out in full.
Reporting a security problem
If you believe you have found a vulnerability, please report it to us rather than to a public forum. The Security page explains how, and what you can expect from us in return.
For administrators
If you administer DEVI for an organization and need help creating or removing accounts, changing who has administrative access, or onboarding a new team, write to contact@deviops.app and say which organization you are with.